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Complaints Procedure

Complaints

  • Are you unhappy about something?
  • Yes, a problem is troubling you.
  • Do you want to tell us something?
  • Please talk to your keyworker or another member of staff
  • We will help show you what to do.
  • Maybe together we can sort out the problem and help you
  • Remember you have a right to make a complaint!
  • The staff and manager promise to listen.
  • If you are still unahppy you can talk to the executive or Care Commission.
  • They can be contacted by calling 0845 60 30 890 or visiting their Web site at www.carecommission.com
  • We will show you what to do

This complaints procedure is designed to be accessible to and to advocate the rights of people with a learning disability. For more detailed information read Community Care Services, the Care Commission's guidelines or contact your service provider.

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